Production and Operations Management Systems Chapter 1: Introduction

Service Operations

• Service operations in the office environment: filing papers, opening computer documents, typing input for the word processor, and answering the phone.
• Other Examples include: jobs done in banks, hospitals, and schools; grant a loan, take an X-ray, and teach a class.
• Operations management applies directly to entertainment, film making, and sports.
• Administration of the law is a major service industry that requires operations management.
• UPS, Federal Express, or the post office are various service operations related to delivering mail and packages.