Production and Operations Management Systems Chapter 1: Introduction

Contrasting Production Management and Operations Management

• Production is an old and venerable term used by engineers, economists, entrepreneurs, and managers to describe physical work both in homes and in factories to produce a material product.
• Operations management is a more recent term associated with service industries.
• Manufacturers have come to view service to the customer as part of the quality of the product line. This includes repairing defective products as well as providing regularly scheduled maintenance.