Production and Operations Management Systems Chapter 1: Introduction

Service Operations (continued)

• IRS will have another set of job descriptions to define specific operations that characterize (health care) tax collection activities of the federal government.
• Retail operators and grocery supermarkets define processes that are pertinent to merchandise selection and pricing, outsourcing, distribution logistics, display, and store retailing.
• MasterCard, VISA, and American Express are totally dependent upon smart operations management to provide profit margin excellence.
• Disaster (crisis) management, another service area, is an emerging field within the realm of Production and Operations Management.