Production and Operations Management Systems Chapter 1: Introduction

Production and Operations Management Systems

• Chapter 1: Introduction
• Sushil K. Gupta
• Martin K. Starr
• 2014

After reading this chapter, you should be able to:

• Define and explain operations management and contrast it with production management.
• Explain categories of the systems approach and why they are important to P/OM.
• Detail the systems approach that is used by P/OM.
• Understand how P/OM—using the systems approach—increases the competitive effectiveness of the organization.
• Understand why this text is titled Production and Operations Management Systems.
• Distinguish between the application of P/OM to manufacturing and services.