Production and Operations Management Systems Chapter 1: Introduction

Manufacturing Operations (continued)

• Goods also include processed items like paint, milk, cheese, and chemicals etc.
• While there is a notable distinction between fresh foods and factory foods, much of agriculture is a production process.
• Goods and services co-exist when manufacturers need to provide maintenance and repair services, e.g., autos, copy machines, refrigerators, HDTVs, Wii U’s, X-Boxes, etc.
• Servicing goods (repair, replace, etc.) to satisfy customers’ warranty expectations requires product and process design considerations to optimize productivity.