Pearson New International Edition International pcl tp indd 1
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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)
Bu sahifa navigatsiya:
FRONT OFFICE SEMANTICS Revenue manager
Section Summary
FRONT
OFFICE SEMANTICS
Revenue manager:
Individual within a hotel’s accounting department responsible
for decision making
necessary to maximize the property’s long-term RevPar.
SECTION REVIEW AND
DISCUSSION QUESTIONS
Section Objective:
Present an overview of how the
PMS provides information for
management planning and decision making.
Section Summary:
The PMS is the primary tool used
by the FOM to generate data
about the four Rs of front office information management:
reservations manage-
ment,
rooms management
,
revenue management
,
and records and accounts
management. This information is critical to effective
management planning and
decision making for the front office department and throughout the hotel.
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