Bog'liq Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)
FRONT OFFICE SEMANTICS Revenue manager: Individual within a hotel’s accounting department responsible for decision making
necessary to maximize the property’s long-term RevPar.
SECTION REVIEW AND DISCUSSION QUESTIONS Section Objective: Present an overview of how the PMS provides information for
management planning and decision making.
Section Summary: The PMS is the primary tool used by the FOM to generate data
about the four Rs of front office information management: reservations manage-
ment, rooms management, revenue management, and records and accounts
management. This information is critical to effective management planning and
decision making for the front office department and throughout the hotel.