Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. This section provided examples of PMS applications related to reservations,
rooms, revenue, and records and accounts management. Can you think of other
situations in which the PMS provides data to help FOMs make decisions
regarding the four Rs?
2. How can other departments in the hotel use PMS data about reservations, rooms,
revenue, and records and accounts management? Give specific examples.
3. How might the FOM and other hotel managers use guest history information
that has been entered in the PMS?
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