Pearson New International Edition International pcl tp indd 1

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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

Document Outline

Document Outline

Cover
Contents
Glossary
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
- Z
1. Overview of the Lodging Industry
2. Front Office and the Guests: Planning for Quality Service
3. Overview of the Front Office Department
4. Front Office Property Management System
5. Managing Forecast Data
6. Revenue Management
7. Distribution Channel Management
8. Management of Data-Generating Front Office Subsystems
9. Reservation, Reception, and Room Assignment Management
10. Front Office and the Guests: Delivering Quality Service
11. Guest Charges, Payment, and Check-Out
12. Night Audit and Report Management
13. Front Office: Hub of the Hotel
Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- Y

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