Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

Learning Track Modules:

How Much Does IT Matter?; Information Systems and

Your Career, The Emerging Mobile Digital Platform  32

Review 

Summary  33 • Key Terms  34 • Review Questions  34 • Discussion

Questions  35 • Video Cases  35 • Collaboration and Teamwork: Creating a Web Site

for Team Collaboration  35

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Case Study:

What’s the Buzz on Smart Grids?  36

Chapter 2

Global E-Business and Collaboration  40

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Opening Case:

America’s Cup 2010: USA Wins with Information Technology  41

2.1

Business Processes and Information Systems  43

Business Processes  43 • How Information Technology Enhances Business

Processes  44 

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2.2

Types of Business Information Systems  45

Systems for Different Management Groups  45 • Systems for Linking the

Enterprise  51

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Interactive Session: Organizations

Domino’s Sizzles with Pizza Tracker  52

E-business, E-commerce, and E-government  55

2.3

Systems for Collaboration and Teamwork  55

What is Collaboration?  56 • Business Benefits of Collaboration and

Teamwork  57 • Building a Collaborative Culture and Business Processes  58

• Tools and Technologies for Collaboration and Teamwork  59

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Interactive Session: Management

Virtual Meetings: Smart Management  62

2.4

The Information Systems Function in Business  68

The Information Systems Department  68 • Organizing the Information

Systems Function  69

2.5

Hands-on MIS Projects  70

Management Decision Problems  70 • Improving Decision Making: Using a

Spreadsheet to Select Suppliers  70 • Achieving Operational Excellence:

Using Internet Software to Plan Efficient Transportation Routes  71