Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

Learning Track Modules:

How Computer Hardware and Software Work; Service

Level Agreements; The Open Source Software Initiative; Comparing Stages in IT

Infrastructure Evolution  200

Review 

Summary  200 • Key Terms  201 • Review Questions  202 • Discussion 

Questions  202 • Video Cases  202 • Collaboration and Teamwork: Evaluating Server

Operating Systems  202

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Case Study:

Salesforce.com: Cloud Services Go Mainstream  203

Chapter 6

Foundations of Business Intelligence: Databases and

Information Management  206

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Opening Case:

RR Donnelley Tries to Master Its Data  207

6.1

Organizing Data in a Traditional File Environment  209

File Organization Concepts  209 • Problems with the Traditional File

Environment  210 

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Contents

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6.2

The Database Approach to Data Management  212

Database Management Systems  212 • Capabilities of Database Management

Systems  217 • Designing Databases  219

6.3

Using Databases to Improve Business Performance and Decision 

Making  221 • Data Warehouses  222 • Tools for Business Intelligence:

Multidimensional Data Analysis and Data  Mining  224

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Interactive Session: Technology

What Can Businesses Learn from Text 

Mining?  227

Databases and the Web  228

6.4

Managing Data Resources  230

Establishing an Information Policy  230 • Ensuring Data Quality  230

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Interactive Session: Organizations

Credit Bureau Errors—Big People 

Problems  232

6.5

Hands-on MIS Projects  234

Management Decision Problems  234 • Achieving Operational Excellence:

Building a Relational Database for Inventory Management  235 • Improving

Decision Making: Searching Online Databases for Overseas Business

Resources  236