Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

(available on the Web at www.pearsonhighered.com/laudon)

References  R 1

Glossary  G 1

Photo and Screen Shot Credits  P 1

Indexes  I 1

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C o m p l e t e   C o n t e n t s

Part One

Organizations, Management, and the Networked

Enterprise  1

Chapter 1

Information Systems in Global Business Today  2

◆

Opening Case:

The New Yankee Stadium Looks to the Future 3

1.1

The Role of Information Systems in Business Today  5

How Information Systems Are Transforming Business  5 • What’s New In

Management Information Systems?  6 • Globalization Challenges and

Opportunities: A Flattened World  8 

◆

Interactive Session: Management

MIS in Your Pocket  10

The Emerging Digital Firm  11 • Strategic Business Objectives of

Information Systems  12

1.2

Perspectives on Information Systems  15

What is an Information System?  15 • Dimensions of Information 

Systems  17

◆

Interactive Session: Technology

UPS Competes Globally with Information

Technology  22

It Isn’t Just Technology: A Business Perspective on Information Systems  24 •

Complementary Assets: Organizational Capital and the Right Business 

Model  26

1.3

Contemporary Approaches to Information Systems  28

Technical Approach  29 • Behavioral Approach  29 • Approach of This Text:

Sociotechnical Systems  29

1.4

Hands-on MIS Projects  31

Management Decision Problems  31 • Improving Decision Making: Using

Databases to Analyze Sales Trends  31 • Improving Decision Making: Using

the Internet to Locate Jobs Requiring Information Systems Knowledge 32