Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

Learning Track Module:

Challenges of Knowledge Management Systems  444

Review 

Summary  445 • Key Terms  446 • Review Questions  446 • Discussion 

Questions  447 • Video Cases  447 • Collaboration and Teamwork: Rating Enterprise

Content Management Systems  447

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Case Study:

San Francisco Public Utilities Commission Preserves Expertise with

Better Knowledge Management  448

Chapter 12

Enhancing Decision Making  452

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Opening Case:

What to Sell? What Price to Charge? Ask the Data  453

12.1

Decision Making and Information Systems  455

Business Value of Improved Decision Making  455 • Types of Decisions  455 •

The Decision-Making Process  457 • Managers and Decision Making in the

Real World  458 • High-Velocity Automated Decision Making  461

12.2

Business Intelligence in the Enterprise  461

What Is Business Intelligence?  462 • The Business Intelligence

Environment  463 • Business Intelligence and Analytics Capabilities  464 •

Management Strategies for Developing BI and BA Capabilities  468

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Interactive Session: Organizations

Data-Driven Schools  469

12.3

Business Intelligence Constituencies  471

Decision Support for Operational and Middle Management  471 • Decision

Support for Senior Management: Balanced Scorecard and Enterprise

Performance Management Methods  473 • Group Decision-Support Systems

(GDSS)  475

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Interactive Session: Management

Piloting Valero with Real-time

Management  476

12.4

Hands-on MIS Projects  478

Management Decision Problems  478 • Improving Decision Making: Using

PivotTables to Analyze Sales Data  478 • Improving Decision Making: Using

a Web-Based DSS for Retirement Planning  479