Recommended to defense” Republican Scientific-practical Center of developing the innovational methods for teaching foreign languages

Activity 7 Speaking
Time: 10 min
Objectives:

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  To practise communication skills and comprehension skills in context
  
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  To develop Ss speaking skills
  

Procedure:

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  Students watch a video and take notes of useful phrases
  
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  T divides Ss into pairs. Teacher gives conditions of the task, in pairs Ss make up dialogue for simulating telephone coversations based on the learned topic.
  
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  Ss sit with pairs and make up the dialogue
  

Homework/Further work: Use these Cue or you may make your own cues for roles, and scenarios to create practice role-plays on your own to further your telephoning skills to help with workplace communication.
Role-Play Cue
1)You’re the receptionist at FunStuff Brothers,try to transfer the call to Kevin, but take a massage when you find out Kevin can’t take the call.
2) You would like to speak to Kevin at FunStuff Brothers, a toy-making company.
You are returning his sales call because you’re interested in the company’s products

Handout 1
Read and match the statements

Term		Definition
Billing		A safety feature that allows drivers to use their mobile phone without lifting or holding the hand-set to their ear
Bundling		Many phones sold by moile companies are "locked" to that company. An unlocked phone can be used with any mobile phone provider. The word crack is also used.
Coverage Area		Subscriber Identity Module; a small, removable card which stores mobile phone data such as contact names and numbers, SMSs and security information
Talk Time		The length of time you can talk on your portable or transportable cellular phone without recharging the battery
SIM Card		The ability to use your phone in another area. This usually means using your phone when you are in another country
Roaming		The area within which you can make and receive calls
Off-Peak Hours		When calls are billed by the minute, any call that uses a portion of a minute is rounded up and billed for the whole minute
Locked/Unlocked		The practice of joining related products together for the purpose of selling them as a single unit
Hands-Free		Usually evening and night hours - after the business day - and on weekends, when there is less demand. Telephone companies often offer lower rates to calls made and received during off-peak hours. The opposite is Peak Hours