O‘zbekiston respublikasi

Chapter13.	INFORMATION TECHNOLOGY IN THE HOTEL INDUSTRY ..................................................
148
13.1.	Information Technology Theory .. .	148
13.2.	Information systems and networks in the structure of the global
	hotel complex .. ..	148
13.3.	Hotel company in the information technology system ... ..	151
13.4.	Tasks solved by a hotel company using information technology	153
13.5.	Approaches to the choice of automation systems and hotel	154
	management . .. ...

11.1. The Nature of conflict ... 112

Chapter14. HOTEL MANAGEMENT STYLE: A STUDY OF

EMPLOYEE PERCEPTIONS AND PREFERENCES …. . 159

1. 
   Management styles in hotel management ...………… 159
   
2. 
   Blake and Mouton: Managerial Grid………..…… ..…..… 161
   
3. 
   Management Skills: Easy-to-Follow Lessons on Effectively
   

Managing People…... 163

4. 
   Organizational Characteristics of Hotel Management Styles ... 165
   

Chapter 15. STAFF OPERATING INSTRUCTIONS . 170
^15.1. Duties & Responsibilities for Hotel Positions .…… …….….. ¹⁷⁰ 15.2. Hotel director job description..…........................................ .. 171
15.3. Hotel manager: job description................................. 172

4. 
   The job description of the hotel administrator. 172
   
5. 
   The job description of the person on duty on the floor of the hotel 173
   
6. 
   The job description of the restaurant bartender … ……… 173
   

Chapter 16. STAFF MOTIVATION................................................................. 175

1. 
   Exam ples of intangible motivation. . 175
   
2. 
   The personnel motivation system in the hotel business 177
   

16.3. The intangible motivation system ................................................. 180

Chapter17. DEPARTMENTS IN THE HOTEL AND THEIR

FUNCTIONS ... 185
17.1. The com position of the main divisions of the hotel complex … 185
17.2. Administrative service ................................................................. 186
17.3. The characteristics of the departments in the hotel industry and
their functions ............................................................................. 189

Chapter 18. ENSURING THE PERFORMANCE OF MANAGEMENT DECISIONS IN THE MANAGEMENT OF THE HOTEL 193

18.1. The content and t ypes of management decisions 193
18.2. Decision-making process .............................................................. 194

3. 
   Decision-making methods 196
   
4. 
   Individual decision-making styles … 199