O‘zbekiston respublikasi

Chapter 3.	HISTORY AND DEVELOPMENT OF THEORY AND MANAGEMENT PRACTICES ....
15
3.1.	History of the development of control theory .....	15
3.2.	Phased management development in Uzbekistan .....	17
3.3.	The main stages of management development .	18
3.4.	Stages and schools in the history of management . .	21
Chapter 4.	HOTEL MANAGEMENT FUNCTIONS .. ...	28
4.1.	Management objectives and its basic requirements..........................	28
4.2.	Types of Management Goals	29
4.3.	The content and nature of the control functions ..........................	35
4.4.	Management Control System – Definition, Characteristics ... ...	38

Chapter 2. THEORETICAL FOUNDATIONS OF HOTEL


Chapter 5. PRINCIPLES OF MANAGEMENT OF HOTEL ENTERPRISE ........................................................................ 43

1. 
   Hospitality Management Principles … … 43
   
2. 
   Management principles, their classification and characteristics 45
   
3. 
   Life Safety Science Principle ……… …….. ....… 47
   
4. 
   The principle is democratic centralism ................... 47
   
5. 
   The principle of sectorial and territorial management ..…. 48
   
6. 
   An Introduction to the Principles of Management.......................... 49
   

	MANAGEMENT AND OPERATIONS. ..	52
6.1.	Organizational Structure of a Hotel .................	52
6.2.	Hotel Front Office Organizational Structure..................................	53
6.3.	Chain of Command in a Bar or a Restaurant ....	54
6.4.	Planning Tools for Effective Hotel Management .	57
6.5.	The Hierarchy of Corporate Restaurant Management Structure.......	58
Chapter 7.	MANAGEMENT METHODS ...............................	63
7.1.	Management methods of hotel industry ........	63
7.2.	Types of management methods and their meaning.........................	64
7.3.	Administrative economic and socially psychological management

Chapter6. HOTEL ORGANIZATION STRUCTURES-HOTEL

methods 66

^{Chapter 8.} STRATEGIC MANAGEMENT IN THE GLOBAL HOTEL ⁷³

1. 
   The concept, essence and significance of strategic management . 73
   
2. 
   The reasons for the emergence of strategic management 74
   
3. 
   Strategic Management Levels 80
   
4. 
   Strategic planning. The concept and stages of strategic planning.. 81
   

Chapter 9. INNOVATIVE MANAGEMENT IN THE HOTEL

ENTERPRISE . 84

1. 
   The main directions of introducing innovative technologies in the field of hospitality .................................................................... 84
   
2. 
   Laws and stages of innovation management 88
   
3. 
   Methods and functions of innovation management 93
   

9.4. HR Innovation 95

Chapter 10. MANAGEMENT OF COMPOSITION AND NUMBER OF STAFF OF THE HOTEL OF THE ENTERPRISE 102

1. 
   Personnel Management System.. 102
   
2. 
   Management of the composition and number of personnel of the enterprise.................................................................................... 105
   
3. 
   The main types and stages of staff planning in the hotel business 106
   

10.4. Personnel training in hotel enterprises........................................... 109

Chapter 11. CONFLICT AND STRESS MANAGEMENT IN HOTEL........ 112

11.2.	Types of Conflict .........................................................................	118
11.3.	Conflict Resolution Techniques....................................................	121
Chapter 12.	APPROACHES TO QUALITY MANAGEMENT IN HOTEL INDUSTRY . ...........................	127
12.1.	Approaches to the quality of hotel services......................................	127
12.2.	Hotel Organizational Culture.........................................................	137
12.3.	Features of hotel customer behavior..... ...................	142
12.4.	Hotel customer complaints management........................................	145