Cross-culture communication management

Gifts to avoid

UAE - Alcohol / perfumes containing alcohol and pork and pigskin products are to be avoided.

China - Do not give anything in sets of four or gifts that carry the association of death, funerals such as clocks, cut flowers, white

objects.

• Selecting And Presenting Gifts

• How do you do it?
• The handshake should be firm.
• While shaking hands establish eye contact and always smile.
• The person who initiates the handshake is the one who closes it.

• Handshake

• Improving Cross Cultural Communication

• Welcome Topics & Topics to Avoid during Conversation

• Welcome Topics during a Conversation

• Welcome Topics of Conversation:
• Indonesia: Family, travel/tourism, sports, praising the local cuisine, future plans and success of the group or organization
• Germany: Sports--particularly soccer, tennis, current events, politics; among those who imbibe, beer is often a good topic of conversation

• Topics to Avoid:
• Indonesia: Politics, corruption, criticism of Indonesian ways, commenting on Indonesian customs that you find peculiar, religion
• Saudi Arabia: Middle Eastern politics and international oil politics, Israel, criticizing or questioning Islamic beliefs, women/ inquiries or complimentary remarks about the female family members of your Saudi associates
• South Korea: Korean politics/local politics, The Korean War, Socialism and Communism, Japan and your contacts in Japan, your host's wife, personal family matters
• Germany: World War II, personal questions

• Topics to avoid during a Conversation

• Precautions in Cultural Communication

• Slow down
• Separate questions
• Avoid negative questions
• Take turns
• Write it down
• Be supportive
• Check meanings
• Avoid slang
• Watch humor
• Maintain etiquette
• State objectives clearly
• Use terms consistently
• Rank issues by importance
• Minimize adj./adv. use
• Minimize prep. phrases
• Highlight actions, deadlines, dates
• Spell check!

• Communicaiton in today’s scenario is not a “National Match” but is an “Olympics” where there are international players. Only the individual/organization that has done its homework well and developed its cross-cultural ethos can survive.

• Faster Rapport Building

• Faster Rapport Building

• Listen Carefully
• Be Polite
• Research Target Culture
• Talk to your Colleagues

• Success Rate will Increase

• Success Rate Will Increase

• http://www.authorstream.com/Presentation/jagjyot-135607-cross-cultural-communication-mba-culture-management-new2-education-ppt-powerpoint/

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