Cross-culture communication management

CROSS-CULTURAL COMMUNICATION

• “The reasonable person adapts himself to the world, while the unreasonable one persists in trying to adapt the world to himself.” –George Bernard Shaw

What is Culture?

• Culture is the "lens" through which you view the world.
• It is central to what you see,
• How you make sense of what you see,
• How you express yourself.

• "Culture is the arts elevated to a set of beliefs."
• – Tom Wolfe

• What is different?

• 1. Communication Styles

• 2. Attitudes toward conflicts

• 3. Decision making styles

• 4. Approaches to knowing

• What is hidden below the surface?

• 1. Beliefs

• 2. Values

• 3. Expectations

• 4. Attitudes

• Four Fundamental Patterns of Cultural Difference

• COMMUNICATON

• Communication is the sending of a message from a source to a receiver with the least possible loss of meaning.

• THE COMMUNICATION PROCESS

• The speaker sends a message that is in
• some kind of code. The listener
• decodes the message and responds,
• thereby giving the speaker feedback.