When driver calls

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WHEN DRIVER CALLS:

• 
  Hello, United freeway transportation, how can I help you?
  
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  Can you give me order id (reference, load id) please?
  
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  Alright when can you pick up and deliver the vehicle (car)?
  
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  Can you tell me at what time can you pick up the car?
  
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  Is this the best number to get back to you? (if says yes) Alright let me talk with my customer and I’ll get back to you as soon as possible. Can you text me your company name?
  

UPDATING CM ABOUT DR:

• 
  Hello Sir/Ma’am, how are you doing? This is Mike I who’s working on your car shipment, you remember? - Sir/Ma’am, I have got a news for you. One driver just showed an interest to ship your car from FL to TX. He said he would pick up the car today and delivery within 3-4 days. Is that okay for you?
  
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  (If cm says yes) Regarding the price Sir/Ma’am, according to his offer total is going to be $900, pickup today, drop off 34 days. What do you think?
  
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  (If cm says why price increased) It did not increase actually, the least you were expected to pay was $700. And this has been the exact one for $900 total agreed with the driver and this is one option for you. If you agree I will book the spot now and driver will go to pick up your car today at 12pm. Also I will give driver’s contact so that you can be in touch with him as well.
  
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  (if cm says no again) Alright, let me talk with this driver to see if he can give us any discount. Then I will get back to you and let you know.
  

ASKING DISCOUNT FROM DR:

• 
  Hello Sir, this is United freeway transportation, regarding 2012 Honda Civic. I have just talked with my customer but he did not agree for the price. The initial price was $500. Can you take it for this price?
  
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  (if dr says no) Alright can you tell me for how much you can take it? Can you give me a discount?
  
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  (once dr gives discount) Thank you Sir/Mam, let me talk with my customer, I’ll get back to you as soon as possible.