Technologies and communications of the respublic of uzbekistan n ukus branch of tashkent university of information technologies

Continuous improvement of services

Continuous improvement of services provides instrumental guidance in the creation and maintaining customer value through better design, transformation and operation of services. The book combines the principles and methods of quality management, change and improving capabilities.

Main advantages of the application

Key benefits include:

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  increasing user and customer satisfaction with IT services
  
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  improved service availability, which directly leads to increased profits and revenues business
  
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  financial savings from reduction in rework, loss of time, improvement
  

resource management and use

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  shorter time to market for new products and services
  
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  improved decision making and optimized risks
  

Instead of a rigid set of rules, ITIL provides an infrastructure that companies can adapt to suit your own needs. Organizations should not implement every process, but only those that make sense and fit into how the organization wants to do business in the future. Some processes can be left to later periods when post-implementation reviews show limited value while others can be implemented as gaps are discovered or need to be changed.

ITIL breaks down IT functions into discrete, fully functional components that cover businesses called services. The best delivery methods are identified in each case services, and they are considered at three different levels:

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  Strategic - long-term goals for specific services and high levels required to achieve them.
  
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  Tactical - specific processes that define tasks and actions, necessary for the performance and provision of the service.
  
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  Operational - the actual execution of processes to provide a service to a client and end users. Successful completion of the Operational Tasks means that The strategic goals are being met as expected.
  

Conclusion

ITIL is a methodology for managing, debugging and continuous improvement of business processes, IT related.

This library allows many companies in the world to work more efficiently.

Its use began at the end of the 20th century, but now sections of the library are actively develop, information and cases are updated so that the provision of IT services is the most efficient process.

List of sources used

1. 
   ITIL official website https://www.axelos.com/best-practice-solutions/itil
   
2. 
   What is ITIL and what is it eaten with? https://habr.com/company/muk/blog/265229/
   
3. 
   Information Technology Infrastructure Library (ITIL) Guide http://www.itinfo.am/eng/information-technology-infrastructure-library-guide/
   
4. 
   The article "ITIL Library" in English and Russian. Wikipedia. https://en.wikipedia.org/wiki/ITIL
   
5. 
   What is ITIL Version 3? https://www.teamquest.com/en/resources/resource_center/articles/itilinformation/version3/