Technologies and communications of the respublic of uzbekistan n ukus branch of tashkent university of information technologies

Service transformation

Service Transition provides guidance for developing and improving capabilities for transition of new and changed services to work in real time. In this publication provides guidance on how the service strategy requirements encoded in Design Service are effectively implemented in service transformation while controlling risks crashes and errors.

The book combines practices in the areas of assets, release and deployment, management programs and risks and are placed in a practical service management context. Book provides guidance for managing complexity associated with service and process changes service management, preventing unwanted consequences, while allowing for innovation. It also provides guidelines for transferring control of services between clients and service providers.

Service Transition introduces a Service Knowledge Management System, which is based on current data and information within the systems of Configuration, Capacity, Known Error, End Media and Assets and expands the use of proprietary information in the area of ​​expertise to solve and manage services.

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