Technologies and communications of the respublic of uzbekistan n ukus branch of tashkent university of information technologies

Service operation

Service operation embodies the day-to-day operation of services. The book includes guidance for achieving efficiency in delivering and supporting services to deliver value for the client and service provider. Strategic goals are ultimately realized through Operation of the service, which makes this element critical. Provides guidance on maintaining stability in service operations, which allows you to change design, scale, volume and level of service. Organizations receive detailed guidelines, methods and tools for use in two main aspects of control: reactive and active. Leaders and practitioners are provided with the knowledge to enable them make better decisions in areas such as service availability management, demand control, resource utilization optimization, operations scheduling and elimination problems. Provides instructions to support operations using new models and architectures such as general services, web services, and mobile commerce.

Topics in this book include the practice of Event, Incident, Problem, Request, Application, and Technical. Management. This book discusses some of the emerging industry practices for managing virtual and service-oriented architectures.

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