Pearson New International Edition International pcl tp indd 1

Executive committee
Short for executive operating committee—members of the hotel’s
management team (generally department heads) responsible for top leadership and overall
administration of the property.
Express check-out
Any number of methods of guest-initiated check-out that do not require
guests to be physically present at the hotel’s front desk for folio payment.
Extended forecast
Occupancy forecast that projects room demand more than 30 days into
the future.
Extended-stay hotel
Mid-price, limited-service hotel marketing to guests desiring accom-
modations for extended time periods (generally a week or longer).
External recruiting
Tactics designed to attract persons who are not current hotel employees
for vacant positions in the organization.
Fade (rate)
Reduced rate authorized for use when a guest seeking a reservation exhibits
price (rate) resistance. Sometimes called flex rate.
Feeder market
Geographic location that includes a significant number of travelers using a
hotel’s services. Used as in, “St. Louis is a top feeder market for our ski resort.”
FF&E
Short for the furniture, fixtures, and equipment used by a hotel to service its guests.
Fiduciary
Relationship based on trust and the responsibility to act in the best interest of
another when performing tasks.
GLOSSARY
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