Pearson New International Edition International pcl tp indd 1

Displace (revenue)
To substitute one source of revenue for another.
Distressed passenger
Guest housed at a hotel due to air travel delays. In some cases, the
cost of housing is borne by the airline on which the guest was traveling.
Distribution channel
Source of potential room reservations. Sources include the hotel’s
direct telephone number, its franchisor-maintained Web site, its own Web site, all third-
party Web sites advertising the hotel’s rates, the front desk (for walk-in guests), and the
hotel’s sales department.
DOS (director of sales)
Person with overall responsibility for a hotel’s sales efforts.
Sometimes called the DOSM (director of sales and marketing).
Double entry accounting
System of recording financial transactions in a way that maintains
the equality of the fundamental accounting equation: assets 
liabilities 
owner’s equity.
Dram shop laws
Provision in the U.S. legal code that allows an injured party to seek damages
from an intoxicated person who caused the injury and from the person who provided the
alcoholic beverages to the intoxicated person.
7

---

Dump rate
Hotel term for significantly reducing room rates for a given date or dates. Used
as in, “We need to dump the rate for our suites this weekend.”
Duty of care
Obligation imposed by law that requires a specific standard of conduct.
Early check-in
Request by a guest to take possession of a room before the hotel’s normally
established check-in time.
Early departure
Guest who checks out of the hotel before his or her originally scheduled
check-out date.
Economics
Social science associated with the making, marketing, and consumption of goods
and services and how the forces of supply and demand allocate scarce resources.