Pearson New International Edition International pcl tp indd 1

Daily function board
Place in the lobby and other locations used to post information such as
name of function, time, and room number for applicable events scheduled in the hotel on a
specific date.
Damages
Amount of losses or costs assessed to the individual or company that was found
to be liable for a wrongful act.
Data mining
Using technology to analyze guest-related and other data to make better
marketing decisions.
Database
Collection of facts and statistics that provide useful information.
Day of
Short for day of arrival. Used as in, “Let’s hold the rates at $100 per night for the
22nd but reexamine that decision day of.
Day rate
Special rate that typically includes 8- to 12-hour use (but not overnight use) of
a room.