Pearson New International Edition International pcl tp indd 1

Cross-functional team
Group of employees representing different departments within the
hospitality operation that work together to resolve problems.
Cross-train
Tactic of training persons for more than one position so that they can assist
wherever they are needed.
CTA (closed to arrival)
Term that indicates that a hotel declines reservations for guests
wanting to arrive on a specific date.
Currency conversion
Process of accepting payment for charges computed in one currency
but paid in the currency of another. A European traveler visiting New York City, for
example, who wished to pay a bill in Euro dollars rather than in U.S. dollars, would
require a currency conversion if the hotel provided this type of service.
Current data
Data related to events that are entered into the PMS but have yet to occur.
For example, a room reservation can be entered into the PMS on Thursday for the follow-
ing Friday night.
Cutoff date
Date on which unreserved rooms held in a group block are returned to the
hotel’s general rooms inventory.