Pearson New International Edition International pcl tp indd 1

Conference center
Specialized hospitality operation specifically designed for and dedicated to
the needs of small- and medium-size meetings of from 20 to 100 people.
Confirmation number
Number (or combination of numbers and letters) that identifies a
specific guest reservation.
Consideration (contract)
Element in a legal contract that relates to money, property, or a
promise exchanged for the promise made in a contract.
Consortia rate
Room rate given to a guest whose room is booked by selected travel agencies.
Continental breakfast
Morning meal that includes coffee, juices, and pastries. An upscale
continental breakfast may include additional items such as fruit, hot and cold cereals, and
milk and yogurt. Most limited-service hotels offer a complimentary continental breakfast
as a guest amenity.
Continuous quality improvement (CQI)
Ongoing efforts within the hotel to better meet
(or exceed) guests’ expectations and to find ways to perform work with better, less costly,
and faster methods.
Contract
Legally enforceable agreement or promise involving two or more parties.