Pearson New International Edition International pcl tp indd 1

Partnership composed of organizations such as corporations, governments,
or other entities that is formed to develop a lodging brand or property.
Key packet
Envelope or wrapper designed for holding guestroom keys.
Keyword
Word or phrase used to find products, brands, services, or information via search
engines.
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Kiosk
Small electronic unit (machine) located in a hotel lobby that allows guests with
proper identification to register or check out of the hotel without the need to interact with
a front desk agent.
Late charge
Departmental charges, such as those for food and beverage or in-room vending
purchases, that were entered into the billing system late and which are posted to a guest’s
folio even though that guest has checked out.
Late check-out
Arrangement that allows a guest scheduled to leave the hotel to maintain
access to his or her room after the standard check-out time.
Law of demand
Concept of economics that recognizes when supply is held constant, an
increase in demand results in an increase in selling price. Conversely, with supply held
constant, a decrease in demand leads to a decreased selling price.
Law of supply
Concept of economics that recognizes when demand is held constant, an
increase in supply leads to a decreased selling price. Conversely, when demand is held
constant, a decrease in supply leads to an increased selling price.
Lawsuit
Legal action in a court of law based on a complaint that a person or company
failed to perform a required duty, and that failure resulted in harm to the person filing the
complaint.