Pearson New International Edition International pcl tp indd 1

Limited-service hotel
Lodging property that offers no or very limited foodservices; some-
times a complimentary breakfast is served, but there is no restaurant with table service.
Line department
Hotel division that is in the chain of command and is directly responsible
for generating revenues (such as front office and food and beverage department) or for prop-
erty operations (such as housekeeping and maintenance and engineering).
Litigation
Process of suing someone for damages caused by a wrongful act.
Lobby foodservices
Term describing the foodservices offered by many limited-service
hotels in their lobby area.
Local call
Telephone call typically made within a small geographic area.
Long-distance call
In general, a call made to a telephone extension located in an area code
outside of the call’s originating area code.
Long-range plan
Statement of goals and the activities that will be undertaken to attain
them that a hospitality operation will use during the next three to five years in efforts to
move toward attainment of its mission.