Pearson New International Edition International pcl tp indd 1



Download 17,14 Mb.
Pdf ko'rish
bet48/1135
Sana06.02.2022
Hajmi17,14 Mb.
#434172
1   ...   44   45   46   47   48   49   50   51   ...   1135
Bog'liq
Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

Traditional time
Military time
6:00 a.m.
06:00
6:30 a.m.
06:30
10:00 p.m.
22:00
10:45 p.m.
22:45
Mislaid property
Personal property that has been purposefully placed somewhere but is
then forgotten about by the rightful owner.
Mission statement
More focused picture of what the hospitality operation wants to do and
how it will do it.
13


MLOS (minimum length of stay)
Designation that instructs reservationists to decline a
reservation request from any guest who will not reserve a room for the minimum number
of days allowed as predetermined by the hotel.
Modified American Plan (MAP)
Special rate that includes a specifically identified guest
meal (typically one per day—often breakfast).
Moment of truth
Any (and every) time a guest has an opportunity to form an impression
about the hospitality organization. Moments of truth can be positive or negative and may,
but do not have to, involve the property’s staff members.
Motivate
Process of appealing to a person’s inner drive to attain a goal.
Move/add/change
Process of reconfiguring or reprogramming a call accounting system to,
for example, move an extension from one location to another, add an additional extension,
or change a line from one that posts charges for use to one that does not.
Multitasking
Productivity improvement tactic in which an employee does more than one
thing at the same time. For example, an employee may read a letter while on hold, awaiting
the beginning of a conference call.

Download 17,14 Mb.

Do'stlaringiz bilan baham:
1   ...   44   45   46   47   48   49   50   51   ...   1135




Ma'lumotlar bazasi mualliflik huquqi bilan himoyalangan ©hozir.org 2024
ma'muriyatiga murojaat qiling

kiriting | ro'yxatdan o'tish
    Bosh sahifa
юртда тантана
Боғда битган
Бугун юртда
Эшитганлар жилманглар
Эшитмадим деманглар
битган бодомлар
Yangiariq tumani
qitish marakazi
Raqamli texnologiyalar
ilishida muhokamadan
tasdiqqa tavsiya
tavsiya etilgan
iqtisodiyot kafedrasi
steiermarkischen landesregierung
asarlaringizni yuboring
o'zingizning asarlaringizni
Iltimos faqat
faqat o'zingizning
steierm rkischen
landesregierung fachabteilung
rkischen landesregierung
hamshira loyihasi
loyihasi mavsum
faolyatining oqibatlari
asosiy adabiyotlar
fakulteti ahborot
ahborot havfsizligi
havfsizligi kafedrasi
fanidan bo’yicha
fakulteti iqtisodiyot
boshqaruv fakulteti
chiqarishda boshqaruv
ishlab chiqarishda
iqtisodiyot fakultet
multiservis tarmoqlari
fanidan asosiy
Uzbek fanidan
mavzulari potok
asosidagi multiservis
'aliyyil a'ziym
billahil 'aliyyil
illaa billahil
quvvata illaa
falah' deganida
Kompyuter savodxonligi
bo’yicha mustaqil
'alal falah'
Hayya 'alal
'alas soloh
Hayya 'alas
mavsum boyicha


yuklab olish