Pearson New International Edition International pcl tp indd 1

OVERVIEW OF THE FRONT OFFICE DEPARTMENT
Bell Services Attendant
(15)
Responsible to assist guests with luggage and parcels. May also serve as door or parking attendant and van driver.
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Helps guests by transporting luggage to their rooms.
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Shows guests around their rooms; explains equipment such as television, lighting, air-conditioning, and Internet access
hookups.
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Describes hotel facilities such as the restaurant, swimming pool, and exercise facilities; shows guests where these facili-
ties are located, if requested.
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Parks guests’ cars and helps guests to secure taxis.
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Runs errands for guests including taking and picking up dry cleaning.
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Posts letters and messages.
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Provides directions.
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Answers questions (e.g., about local attractions and shopping).
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Assists guests with luggage needs at check-out.
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Delivers guest-related items such as flowers, parcels, and messages.
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Knows about and can assist with emergency guest evacuation.