Pearson New International Edition International pcl tp indd 1

Reservations Agent
(12)
Responsible to provide efficient and friendly service and information for guests and potential guests making room
reservations, while at the same time maximizing room revenues.
•
Processes guestroom reservations from the hotel sales office, direct inquiries, third-party sources, correspondence, and
guests at the front desk.
•
Responds to guests’ requests efficiently and courteously.
•
Registers and assigns rooms that accommodate special requests wherever possible.
•
Knows room locations, types of rooms available, and room rates.
•
Answers guests’ questions about the property and its products and services.
•
Arranges for special guest services by inputting information for front desk, bell services attendants, housekeeping,
concierge, or other departments.
•
Stays current on developments within the property.
The number after each position refers to the organization chart in Figure 6.
FIGURE 10
Overview of job tasks for common nonmanagement positions in front office.
137

---