Pearson New International Edition International pcl tp indd 1


Reservation Activity Reports



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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

Reservation Activity Reports
FOMs can learn much from reports of anticipated future revenue represented by
hotel reservations that have been made. Reservation activity reports can generally be
sorted by the PMS according to any item of information obtained during the reser-
vation process. This includes data about the individual making the reservation and
information about the distribution channel or method used to make the reservation.
Some of the most frequently generated reservation reports are listed here:

Total reservations made today

Total reservations canceled today

Total reservations changed today

Complimentary reservations made and authorized

Group reservations made today

Reservations by package offered

Reservations by rate plan

Reservations by market type (e.g., transient, corporate, and group)

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