Fundamentals of Management, 8th ed

Stimulating Conflict

Increase competition among individuals and teams.

Hire outsiders to shake things up.

Change established procedures.

Controlling Conflict

Expand resource base.

Enhance coordination of interdependence.

Set superordinate goals.

Match personalities and work habits of employees.

Resolving and Eliminating Conflict

Avoid conflict.

Convince conflicting parties to compromise.

Bring conflicting parties together to confront and negotiate conflict.

©

C

engage

Learning

Conflict is a powerful

force in organizations,

and it has both nega-

tive and positive con-

sequences. Thus

managers can draw

on several different

techniques to stimu-

late, control, or re-

solve and eliminate

conflict, depending

on their unique

circumstances.

412

Part 4: Leading

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Conflict is a powerful force in organizations, and it has both negative and positive

consequences. Thus, managers can draw on several different techniques to stimulate,

control, or resolve and eliminate conflict, depending on their unique circumstances.