Fundamentals of Management, 8th ed

Decision support systems (DSSs)

are interactive systems that locate and present

information needed to support the decision-making process. Whereas some DSSs are

devoted to specific problems, others serve more general purposes, allowing managers to

information

technology (IT)

The resources used

by an organization to

manage information

that it needs to carry

out its mission

transaction-

processing systems

(TPSs)

An application of

information

processing for basic

day-to-day business

transactions

management

information

systems (MISs)

An information

system that supports

an organization’s

managers by

providing daily

reports, schedules,

plans, and budgets

decision support

systems (DSSs)

An interactive

system that locates

and presents

information needed

to support the

decision-making

process

Chapter 12: Communication in Organizations

3 7 1

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