Fundamentals of Management, 8th ed

F I G U R E 1 2 . 3

Formal Communication in Organizations

Formal communication in organizations follows official reporting relationships or prescribed channels. For

example, vertical communication, shown here with solid lines, flows between levels in the organization and

involves subordinates and their managers. Horizontal communication, shown with dashed lines, flows

between people at the same level and is usually used to facilitate coordination.

horizontal

communication

Communication that

flows laterally within

the organization;

involves colleagues

and peers at the

same level of the

organization and

may involve

individuals from

several different

organizational units

370

Part 4: Leading

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