Evaluating the success of a relaunch
Before you begin …
Discuss with the class how the success of a relaunch may be evaluated, and how
this success may be measured.
Suggested answers
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An increase in sales (measured in units sold or %)
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An increase in market share (measured in percentage points)
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An increase in advertising space sold (measured in dollars/Euros, etc.)
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An increase in customer awareness of the brand (measured through focus
groups and market research)
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An improvement in customer perceptions of the brand (measured through
market research)
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Positive reporting of the relaunch in the press (measured in terms of readership
figures for favourable and less favourable press reports)
7 a
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