Caroline njambi united states international university africa

3.6 Research Procedures 
A tailor-made structured questionnaire was developed by the researcher, specifically for this 
study. The data collection method that was used is a structured questionnaire and more 
specifically, a self-administered structured questionnaire was used. The data collection 
instrument (structured questionnaire) was pilot tested with 10 respondents representing the 
various functions or divisions in Amref Health Africa in Kenya. The problems encountered 
during piloting testing of the data collection instrument were addressed by making necessary 
adjustments to the questionnaire before administering it on the whole study sample. After 
revision of the data collection instrument, the whole study sample was subjected to the data 
collection instrument. A number of methods were used to improve returns (response rate) 
such as drop and pick later method and following up through reminders via telephone and 
email.
3.7 Data Analysis Methods 
It has been determined that managers need information and not simply raw data. Researchers 
generate information by analyzing data after its collection. The purpose of data analysis is to 
reduce accumulated data to a manageable size, developing summaries, looking for patterns, 
and applying statistical techniques (Cooper and Schindler 2011). Descriptive analysis was 
used to determine the proportions and frequency of the variables. Correlation test was used to 
draw inferences about the population from the sample and Statistical Package for Social 
Scientists (SPSS) version 21 was used to facilitate the data analysis. The results were 
presented in form of tables and graphs. 
3.8 Chapter Summary 
This chapter has presented the research methodology that was used in analyzing the research 
questions. The study population consisted of 412 employees at Amref Health Africa in Kenya. 
The sample size for this study was 96 respondents. The study relied entirely on primary data 
which was collected from the respondents (Amref Health Africa in Kenya employees) using a 

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structured questionnaire. The structured questionnaire was pilot tested on 10 respondents 
representing various functions or departments in the organization (Amref Health Africa in 
Kenya). Descriptive analysis and correlation test were used to analyze the results of the study. 
The results and findings of this study are presented in chapter four. 

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