W. A. Ward Dear English Teachers!

Target vocabulary:
workplace etiquette words.
materials:
photos, a tape, textbooks
starter Time: 5 min.
aim:
focusing student’s attention on the topic. 
Ask students to look at the signs and find out their meanings. 
What do these signs mean?
answers: 
1) no mobile use 2) no chewing gum 3) no littering 4) stop 
5) no smoking 6) no alcohol drinks
pre-listening Time: 10 min.
aim: 
teaching new vocabulary.
1. 
Ask students to look at the picture. tell them that they are going to talk about 
job etiquette. Ask students to make sentences using ideas in the picture in pairs. 
supply with examples.

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Teacher’s book
16
e.g.
 
Don’t take others’ things without permission. Don’t ask about co-worker’s 
salary. Respect your colleague’s ideas, ….
While-listening Time: 15 min.
aim:
listening for general information.
2.
Tell students that they are going to listen to Zilola who has just started her job 
as a receptionist at the Grand Orzu Hotel. She is very excited about her new job. 
She is asking advice from her mother who works at the agency. Tell students to 
compare their ideas about work etiquette with the dialogue. 
TapE sCRIpT 3.
Zilola:
Good morning, Mum…. I couldn’t sleep well last night and I could 
only think about my first day job.
mother:
Morning my darling. Don’t worry, everything will be OK if you follow 
job etiquette.
Zilola:
What do you mean? Are you talking about dress code and good 
manners?
mother:
Partly. but there is other necessary workplace etiquette that you 
always have to be carefull about.