W. A. Ward Dear English Teachers!

Zilola:
Oh, really? 
mother:
Now listen carefully. First of all – appearance. You have to make sure 
your clothes are neat. business casual means nice trousers or skirts 
not a mini, a blouse and simple jewellery. Don’t shout out to your 
colleagues or guests when you have something to say. If somebody 
greets you must respond. Words like “thank you” and “Please” are 
always welcome. Don’t take part in gossiping about your colleagues 
or somebody else. You just have to say “Sorry, I don’t like gossiping”. 
keep your personal workspace neat and organised. …. now about 
phone manners. Answer the phone with “hello” not “hi”. introduce 
yourself, your company and your department. Do not eat, drink or 
chew gum while talking on the phone. It’s very important to be on time 
for work, even ten minutes early.
Zilola:_I_got_you_Mum._I_really_need_your_advice._mother'>Zilola:
I got you Mum. I really need your advice.
mother:
I see. You must be much more careful with others’ privacy. Don’t ask 
about his or her salary and personal questions. if you are criticised 
listen to the comment with an open-mind. Always be polite. 
Zilola:
Thank you Mum. I feel more comfortable with your advice. OK, It’s 
time to go. i don’t want to be late as you said.
mother:
OK, dear. Have a nice day!
3.
Ask to write top 5 interesting rules of workplace etiquette according to the 
conversation.
Example:
Make sure your clothes are neat and clean.
students’ own answers. 

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Teacher’s book
17
4. 
Ask students to read statements and say whether they are 
true
or 
false
.
answers:
1. if your work begins at 9.00 a.m. it is 
Ok to come to work any time between 
8.45 a.m. and 9.15 a.m.