Think Again

hallmarks of an open mind
: Kirill Fayn et al., “Confused or Curious? Openness/Intellect Predicts
More Positive Interest-Confusion Relations,” Journal of Personality and Social Psychology 117
(2019): 1016–33.
“I need time for my confusion”
: Eleanor Duckworth, The Having of Wonderful Ideas (New York:
Teachers College Press, 2006).
Confusion can be a cue
: Elisabeth Vogl et al., “Surprised-Curious-Confused: Epistemic Emotions
and Knowledge Exploration,” Emotion 20 (2020): 625–41.
scientifically accurate drawing of a butterfly
: Ron Berger, “Critique and Feedback—The Story of
Austin’s Butterfly,” December 8, 2012, 
www.youtube.com/watch?v=hqh1MRWZjms
.

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Chapter 10. That’s Not the Way We’ve Always Done It
“If only it weren’t for the people”
: Kurt Vonnegut, Player Piano (New York: Dial Press,
1952/2006).
“scariest wardrobe malfunction in NASA history”
: Tony Reichhardt, “The Spacewalk That
Almost Killed Him,” Air & Space Magazine, May 2014,
www.airspacemag.com/space/spacewalk-almost-killed-him-180950135/?all
.
in learning cultures, organizations innovate more
: Matej Černe et al., “What Goes Around Comes
Around: Knowledge Hiding, Perceived Motivational Climate, and Creativity,” Academy of
Management Journal 57 (2014): 172–92; Markus Baer and Michael Frese, “Innovation Is Not
Enough: Climates for Initiative and Psychological Safety, Process Innovations, and Firm
Performance,” Journal of Organizational Behavior 24 (2003): 45–68.
make fewer mistakes
: Anita L. Tucker and Amy C. Edmondson, “Why Hospitals Don’t Learn from
Failures: Organizational and Psychological Dynamics That Inhibit System Change,” California
Management Review 45 (2003): 55–72; Amy C. Edmondson, “Learning from Mistakes Is Easier
Said Than Done: Group and Organizational Influences on the Detection and Correction of Human
Error,” Journal of Applied Behavioral Science 40 (1996): 5–28.