The Infinite Game

As The New York Times reported
: Michael Corkery, “Wells Fargo Fined $185 Million
for Fraudulently Opening Accounts,” The New York Times, September 8, 2016,
www.nytimes.com/2016/09/09/business/dealbook/wells-fargo-fined-for-years-of-harm-to-
customers.html
.
Ultimately, 5,300 Wells Fargo employees
: Chris Arnold, “Former Wells Fargo
Employees Describe Toxic Sales Culture, Even at HQ,” NPR, October 4, 2016,
www.npr.org/2016/10/04/496508361/former-wells-fargo-employees-describe-toxic-sales-
culture-even-at-hq
.
Some employees recall being pushed
: Arnold, “Former Wells Fargo Employees
Describe Toxic Sales Culture.”
As another Wells Fargo employee confessed
: “Wells Fargo Workers Created Fake
Accounts,” video, CNN Business, April 10, 2017,
money.cnn.com/2017/04/10/investing/wells-fargo-board-investigation-fake-
accounts/index.html
.
Investigations into the scandal
: Matt Egan, “Wells Fargo Claws Back $75 Million from
Former CEO and Top Exec,” CNN Business, April 10, 2017,
money.cnn.com/2017/04/10/investing/wells-fargo-board-investigation-fake-
accounts/index.html
; and Independent Directors of the Board of Wells Fargo & Company,
“Sales Practices Investigation Report,” April 10, 2017,
www.documentcloud.org/documents/3549238-Wells-Fargo-Sales-Practice-Investigation-
Board.html
.
by 2010, a year before
: Matt Egan, “Feds Knew of 700 Wells Fargo Whistleblower Cases
in 2010,” CNN Business, April 19, 2017, 
money.cnn.com/2017/04/19/investing/wells-fargo-
regulator-whistleblower-2010-occ/index.html?iid=EL
.
John Stumpf became aware
: Independent Directors of the Board of Wells Fargo &
Company, “Sales Practices Investigation Report,” April 10, 2017, 55,
www.documentcloud.org/documents/3549238-Wells-Fargo-Sales-Practice-Investigation-
Board.html
.