Small business

Development of integrated service centres. These bring together, under one roof, services provided by
various stakeholders such as business registration and licensing; commercial accounting and legal
services; other regulatory processes; information and databank services; representation; appeals
organisations (of the ombudsman type) signposts to resource acquisition (loans and grants); and
direct support services such as counselling and training; 
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Using a stakeholder model of evaluation. A local agency can be evaluated through the eyes of its key
stakeholders. These evaluations can measure the perceived benefits to stakeholders and the joint
ventures and partnerships developed with them. The focus is on effectiveness in relationship
development rather than counting outputs;  
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