Psychology of management

leader-manager
is characterized by: 
- the ability 
to apprehend common needs and problems
of the governed collective and 
take upon him/herself the part of work to satisfy the needs and solve the problems which cannot 
be taken by other collective members; 
- the ability of 
being organizer of mutual activity
: (s)he formulates the task concerning 
most of the collective members, takes the responsibility for creating if not all, but necessarily 
main, significant conditions of solving this task; (s)he can plan mutual work taking into account 
everyone’s interests and abilities; involves people in doing work necessary for the collective as a 
whole, but not quite profitable for its individual members; accepts opinions and proposals 
contrary of his/her own position for taking collective decisions; possesses skills and abilities of 
making things organized by him/her interesting and attractive to other people; 
- 
responsiveness and insight, trusting people
: (s)he finds time to hear people out and can 
listen; it is easy to talk with him/her on any intimate topic because (s)he can keep secrets; a 
leader knows where lay the interests of people (s)he works with, and is ready to defend them; is 
capable of understanding every separate person’s difficulties (problems), is ready to stand for an 
employee if (s)he is treated unjustly; can understand what people prefer not to speak about; is 
capable of empathy; 
- 
representativeness
: (s)he is the spokesperson of collective members’ common position; 
can detect and express collective members’ common opinion on any significant question; raises 
the issue of collective’s needs to the top management without waiting for orders from above; is 
capable of sacrificing his/her interests for those of collective; is the representative of the 
collective in relations with higher management; 
-