People-focused knowledge management

Downstream Function: A function that receives the target function’s
work products.
Economic Value Added
TM
(EVA
TM
): A measure of financial perfor-
mance calculated by determining net operating income and sub-
tracting charges for capital expended to produce that income.
(Economic value added 
=
net operating income 
- 
capital charge.)
Effective Behavior: Behavior that achieves implementation of objec-
tives and goals.
Elicitation: The process of obtaining domain knowledge from
experts through one of several elicitation methods such as inter-
views, observation, and simulation.
Encoding: Encoding of knowledge involves translating codified
knowledge models to a representation such as that required for an
expert system tool or shell. Encoding is similar to “programming”
and may often include computer programming to augment tools
or shells. Encoding may fully be a programming task as when an
expert system is directly implemented in LISP, Prolog, or another
computer language.
Episode: A relatively independent incident or scene that occurs in the
context of a larger situation — a script or story line. As such,
Glossary
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episodes have intrinsic meaning that may not have been analyzed
and internalized. An episode is the collection of distinct steps 
we observe as the situation unfolds. We may choose to divide a 
situation into many episodes, depending on which detail we wish
to work with. Or episodes may be relatively aggregate entities 
consisting of several events.
Episodic Memory: Human memory that stores recollections of 
personally experienced episodes and events as they occurred
without further analysis or integration.
Event: An isolated occurrence within a particular situation. Events
are concrete and detailed — the numerous distinct steps that occur
as a situation unfolds. Events are normally observable and are 
typically, by themselves, without context and meaning.