People-focused knowledge management

Knowledge Vigilance: The degree to which an enterprise exhibits
knowledge awareness and pursues explicit and systematic knowl-
edge management, with the understanding that such pursuits are
vital for success and viability.
Glossary
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Knowledge Work: Work that requires the application of knowledge
to a work object. Knowledge work may involve highly abstract
knowledge, such as when a judge or lawyer assesses the applica-
bility of a precedence, or it may involve concrete knowledge, such
as when a machinist selects feed speed to match a tool to the mate-
rial to be turned. Knowledge work may be routine, as when an
underwriter reviews a standard life insurance application, or it may
require anomalies as when a marketing specialist faces a totally
new situation.
Knowledge Worker: An individual who makes her/his contributions
through exercising intellectual expertise and understanding.
Knowledge-Based System (KBS): A computer-based system that 
contains explicit or implicit domain knowledge used specifically
for reasoning about specific situations. Examples of KBSs are 
case-based reasoning (CBR) systems, expert systems, and neural
nets.
Knowledge-Intensive Activity (K-I Activity): An activity that requires
extensive knowledge to perform appropriately. As a result of the
depth of knowledge required, the knowledge may be internalized
(and automated) by the performer. Consequently, many K-I activ-
ities will be executed within the performer’s mind — hidden from
outside observation — and are therefore difficult to identify and
characterize.
Knowledge-Intensive Work: A characteristic of all work. All work is
invariably knowledge-intensive (K-I), often some part of it has
become tacit and automatic. K-I situation-handling may require
focused thinking and explicit reasoning and may involve nonrou-
tine conditions that require expertise. Highly automatic clerical
work, such as “uncomplicated” correspondence filing, requires
extensive judgment and concept knowledge, although much is so
familiar that proficient office workers have automated it and
perform complicated activities within seconds.