Pearson New International Edition International pcl tp indd 1

SOF (signature on file)
Signature obtained from a guest at check-in. If a guest has been
properly checked in, the SOF will be on the guest’s registration card.
SOP (standard operating procedure)
Policy or procedure that is so routine it should be
readily known and followed by all affected employees.
Source document
Written record that initiates an account debit or credit. Examples of
source documents for debits include signed guest checks (for food and beverage charges)
and detailed telephone logs (for telephone toll charges). Credit card confirmations for
payment produce account credits.
Split rate
Room rate that changes during a guest’s stay based on room demand.