Pearson New International Edition International pcl tp indd 1

Variable labor position
Position that must be staffed according to the volume of business.
Examples are front desk agents and staff members working in uniformed services positions.
VIP (very important person)
Term used to identify guests who should receive special
treatment or attention during their visit.
Virtual tour
Streaming video located on a Web site that shows sections of a hotel in a
360-degree view.
Vision
Abstract idea about what the hospitality operation would be like if it was ideally
effective.
Wage
Pay calculated on an hourly basis.
Wake-up log
Written record of wake-up call requests made by hotel guests.
Walk(ed)
Situation in which a guest with a reservation is relocated from the reserved hotel
to another hotel because no room is available at the reserved hotel. Use as in, “We are
three rooms oversold tonight, if we don’t have some cancellations or no-shows, we will
need to decide where we want to walk those guests.”
Walk-in
Guest wanting to rent a room who arrives at the hotel without an advanced
reservation.