Pearson New International Edition International pcl tp indd 1

Self-operated noncommercial foodservices
Type of noncommercial foodservices operation
in which the program is managed and operated by the organization’s employees.
Sell position
Specific placement order of a hotel’s information on an Internet booking site.
Hotels whose listings are “higher” (appear earlier) on a site are said to have a higher
GLOSSARY
Occupancy
%
(
*
2
ADR
=
RevPar
RevPar
of
a
selected
hotel
RevPar
of
that
hotel’s
competitive
set
=
RevPar
index
18

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GLOSSARY
(better) sell position. Each Internet site determines its own listing order requirements, and
FOMs should know them.
Sellout
Night on which a hotel expects to achieve 100 percent occupancy.
Service (hotel)
Process of helping guests by addressing their wants and needs with respect
and dignity in a timely manner.