Pearson New International Edition International pcl tp indd 1

Staff department
Hotel division such as human resources, purchasing, and accounting that
provides technical, supportive assistance to managers of line-departments.
Staffing
Basic management activity that involves finding the right people for the job.
Standard of care
Level of performance that is determined to be reasonably acceptable by
the industry to fulfill a duty of care.
Stayover
Guest who is not scheduled to check out of the hotel on the day his or her room
status is assessed. This guest will be staying and using the room at least one more day.
STR index
Comparative measure of a specific hotel’s operating performance.
Subordinate
Person whose work is directly supervised or controlled by an individual of
higher rank or position.
Subpoena
Command by a court that a witness appear and testify before it.
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Suite
Hotel guestroom in which the living area is separated from the sleeping area.
Supervisor
Staff member who directs the work of entry-level employees.
Supply
Total amount of a good or service available for sale.
Suppressed rate
Term used to indicate that a guest’s room rate is not to be displayed on
the guest’s copy of the folio. Used as in, “Suppress the rate on all the folios created for the
tour group arriving this Friday.”